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I have been trying to reach the contact team regarding the issue but it's a bit hard to reach them any alternate solution?

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Yes, we do. However, keep in mind that nobody works over the weekends and, in this particular case, Monday was a US holiday.

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  • Yes, I understand with your first reply itself. We are not aware of the holiday on Monday as we are from different parts of the globe. I was just expecting an automated message that at least your system received my email and I will be receiving the response. Anyway, thanks for your time.
    – Suresh
    Jun 3, 2021 at 4:54
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    It is currently impossible for us to send auto-responders and it is something we are working on.
    – animuson StaffMod
    Jun 3, 2021 at 4:56
  • Great, that would reduce the panic situation among the users. Thank you for your time and responses.
    – Suresh
    Jun 3, 2021 at 4:59
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    @Suresh Note that 2 weeks after this answer was posted, auto-responders started being sent for contact us requests network-wide (animuson updated the linked post to indicate this change).
    – zcoop98
    Jul 26, 2021 at 16:19
  • That's cool, thanks for the update.
    – Suresh
    Jul 28, 2021 at 6:25

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