Proposal: Moderators
This proposal needs more questions. It covers the basics currently, but we really should broaden the subjects. With 21 questions total we're nowhere near to 40 "+10" questions.
Just some ideas - not for questions as such, but for domains of problems moderators may face.
- Surviving "Raids" by groups like Anonymous.
- The site is hacked/compromised at the moment. What to do community-wise?
- Community-Management conflicts, moderators take flak from both sides.
- Site is found to be vulnerable currently, how to act?
- Estimating needed number of moderators
- Bug reports and handling them
- helpdesk unable to respond in timely manner
- structure/mechanism of escalation of helpdesk requests
- smart problem ticket systems (assign problem to its expert?)
- stalkers - against users and against moderators.
- IRC channels - change of ownership problems
- Dealing with copyright claims, including bogus.
- Upstream problems: escalated tickets never resolved, users angry, support takes flak.
- Users who don't want problems resolved, just need someone to be angry at
- Legal threats, how to recognize valid ones
- How to structure a growing moderation team?
- Streissand Effect - prevention, survival and recovery
- Viral marketing and grassroot campaigns by own community
